1 reviews | Active since Mar 2013
No feedback regarding extended bond application
<p>Good day,</p> <p> </p> <p>Completed an application to extend our home loan and to access the already preapproved & registered amount on 06Sept16 (ref ********** ), also submitted documentation 06Sept16.</p> <p>Have been following up telephonically and via email since then and no useful feedback provided regarding the status of our application.</p> <p>It was escalated by Jeronomous 20Sept16 (ref ********** 848) with the promise that somebody will make contact, still no response and continuing to follow up telephonically and via email since then has still yielded no meaningful response whatsoever.</p> <p> </p> <p>Feedback will be appreciated, thank you.</p> <p> </p> <p>Kind regards</p> <p>Bianca</p>
Good day Bianca
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Bianca
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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This was posted 17Oct16, over a week later still have had no call from a "resolution specialist yet" and have been requested by Sharon to resubmit documents as apparently she never received them. Re-submitted documents, then she claimed she could not open *.zip files. Re-sent again, then she requested for documents to be sent in *.pdf format as she couldn't open image files, then also resubmitted with all documents in a Word document just incase there was an issue with the *.pdf... It is unbelievable how long this is taking and incredibly frustrating. The call centre number takes too long, and once I got through to follow up once again, the call was dropped and no call back from Standard Bank. I also asked Sharon to please confirm receipt of documentation and no feedback received yet. Received an email from Standard Bank homeloans yesterday indicating documents were submitted to new homeloans...
This was posted 17Oct16, over a week later still have had no call from a "resolution specialist yet" and have been requested by Sharon to resubmit documents as apparently she never received them. Re-submitted documents, then she claimed she could not open *.zip files. Re-sent again, then she requested for documents to be sent in *.pdf format as she couldn't open image files, then also resubmitted with all documents in a Word document just incase there was an issue with the *.pdf... It is unbelievable how long this is taking and incredibly frustrating. The call centre number takes too long, and once I got through to follow up once again, the call was dropped and no call back from Standard Bank. I also asked Sharon to please confirm receipt of documentation and no feedback received yet. Received an email from Standard Bank homeloans yesterday indicating documents were submitted to new homeloans...