No feedback regarding Claim process

Tuesday I lost my spectacles which I require to execute most of my daily job and needless to say I'm having trouble at work. As the spectacles are insured with Standard Bank Insurance, I contacted them Tuesday afternoon to log a claim, when I was told that a consultant will be allocated to my case to assist with the claim. I specifically asked when to expect the call and the person said within the next hour. I never received the call and repeated this process yesterday (Thursday) morning. Again I was assured that a consultant will contact me to assist and nothing happened. Although I appreciate the fact that these processes takes some time, I cannot accept that it takes more than 2 days to return a call to only start the process. <br> <br> My management does not accept that work has to wait for me to replace my spectacles before it can continue.