No feedback received on status of new account

I completed an applicatioon with Standard bank kenilworth center 2 weeks back for a 32 day investment account. No feedback has been received on whether the account has been opened or not. i had to sit in a que for 2 hours and was told that they could not upload my KYC documents and IT is fixing it this was 2 weeks back.<br> <br> Can someone please contact me with feedback, this is not good customer service.