No feedback received

I logged a complaint about 2 weeks ago, got told on 2 occasions with a blanket response that I'll receive feedback. Still no feedback received and also no acknowledgement or a simple call to provide the client with some reassurance that the query is being worked on or that a resolution is being looked at. Standard Bank can learn a thing or two about client care from their competitors. Please don't bother with another blanket response or empty promise as Standard Bank continues to overpromise and under deliver. if I were able to give a zero star rating, I in all likelihood would have, but unfortunately one star seems to be the lowest. No response needed as it will most definitely be another scripted one.