No feedback, Poor Service from SBSA, Customer not Happy :(

To whom it may concern.

On 24th November 2017 there were two unauthorized debits from my account, on the same day as always I logged a D/O dispute ********** 438. On 25th November I received confirmation email that the service request has been resolved however to date the funds have not reflected back into my account.

I followed-up on 15th December 2017 the consultant (forgot to note her name) I spoke said she will findout why the funds have not been reversed into my account and someone will call me back for feedback. I followed-up again on the 19th December 2017, I was told the same story, that the issue has been escalated and I thought surely since its the second time calling they will get back to me for real however that never happened.

On 4th January 2018 I followed-up again, spoke to consultant (Jordie Arries, Ref# ********** 435) he said since its over 40 days due there is nothing he can do. Having to explain again my issue and that it was logged well before the overdue days and he agreed. He said his manager has escalated and someone will give me a callback on the matter, but I told him that didn't work before and I was right. Its now 8th January 2018 no feedback, poor service from SBSA and customer is not happy.