No feedback, poor service delivery and request execution

I have a personal an access loan with Std bank and in december i activated my retrenchment benefit which was approved and paid out and my devit order were supposed to be 'frozen' for the next 6 months. After numerous phone calls and communications advising them of this, my account still has not been updated, i am still gettung phone calls demanding paymeny and i have just been issued with a lawyers letter!!!!! I am told that the problem has been escalated to admin and they working on it but in my opinion it is taking far too long to get this sorted out! Nearly 2 mo ths of trying to get standard bank to assist is radiculous! I have never had such bad service and am seriously considering changing financial institutions. The incompetence in dealing with my situation is totally unacceptable!!!