No Feedback Plus EFTs Not Processed

I made three payments by EFT on 24 December, none of which have gone through yet as Standard Bank's system reflects they went through on 27 December, a date which has not yet arrived! Now I am being charged interest on amounts because Standard Bank's system says I magically paid in the future using a time machine. Is Standard Bank going to cover my interest charges? What about the possibly ********** charge on my credit card that I complained about weeks ago. Standard Bank has still not gotten back to me about that! Do I need to go to the ombud about the possible *****?