NO FEEDBACK OR SUPPORT

Why am I paying fees to the brokerage if you offer absolutely NO support to us ? <br> <br> I hold shares in BRAIT SE. I received a circular to choose between cash dividends or share allocations. <br> <br> I opted for the Share allocations but I never received anything. I then contacted both [Email Removed] as well as sent a secure message from my trading platform however not a single ****ing person deemed my messages important enough to warrant picking up a telephone and giving me a call to resolve my query. <br> <br> What the **** am I paying fees for ? Which rich ******* is getting richer off my fees for doing ****-all ? <br> <br> I am so ****ed off at the total lack of basic service from this useless banking group.