No feedback or service from Standard Bank Pension Backed Lending.

Having the worst experience with this company. We app**** for this loan in order to pay for our deposit and Laywers costs on a new property, as these loans are only granted to very few conditiones. Buying a home, building a new home or renovating a home. We were approved and contracts signed on the 3rd of Feb and they indicated the process takes about a week for the funds to be released. Now we are entering in our 3rd week and there is no feedback they keep saying that they are waiting for the Fund to "flag" the application so that the payout can commence. I have phoned numerous time no one is willing to assist in an escalation or to take ownership of this and phone the Fund to find out why it is taking so long. They do admit that it is taking longer than normal but they just send emails and no one will physically pick up a phone and call. I need this sorted out asap, buying a property carries certain time lines with financial commitments that have to be met on specific timelines and if not the offer to purchase will default and that will carry penalties. Seeing that this product is aimed directly to this purpose i am sure that you understand this and should adhere to these strict and short time lines. FYI i can not apply for this loan with a signed OTP which then immediately get the clock started.