No feedback or response from SIB

I submitted a storm damage claim at the end Nov 2014. It took 3 months before any repairs were started - and then only after many phone calls. Phoning is also a waste of time as they never do what they say they will do - return phone calls. After speaking to a suposed supervisor to try and get a response, she also said she would find out and call back. This seems to be the standard response. Almost 4 months later, the work has not been completed. Permission has not been given for half of the repairs that still need to be done. The sevice is pathetic and sadly, one cannot contact management to speak to them. All that I am left with is to make use of this public forum in the hope that they will be pressured into responding. But by seeing the large quantity of Standard Bank complaints on this forum, I feel rather dispondant and doubtful that any concerns will be addressed