No feedback or correspondence regarding vehicle finance contract VAT number

I requested our company VAT number be put onto the vehicle finance contract on 19 May so that we can claim for VAT, seeing as UIF isnt paying out and their services are just as useless. I was told it will be sent to me on 21 May. NO ONE has ever gotten back to be regarding this. I phone in every 2 days to checkup on the progress. IT IS THE MOST SIMPLE REQUEST. and every time I phone Standard Bank I am on the line for over 30mins just to be told "this has been escalated and we will get back to you within 2 days". Are you going to compensate me for all the time spent on the phone? NO, of course not! because it becomes the clients responsibility to make sure that the people are doing their jobs!!! During lockdown, people aren't allowed to go anywhere anyways- so why has this not been taken care of? This is THEE worst service I have ever received from a financial institution. It is as simple as just putting the VAT number of the company on the contract, sending it to me and then signing the contract and sending it back so we can claim for VAT to pay our staff!!!! I dont want a useless apology. I want this to be sorted out as soon as possible. I will accept the apology once this matter has been sorted.