No feedback or assistance from Standard Bank insurance

I'm disgusted with the service from Standard Bank insurance and their service service providers. We've been without water since last week Friday and up to now help. I emailed the Boitumelo and she never responded to my email. All I got was an sms with my case number and no one called or did anything up to now.

1. Ceiling people; They came in and replaced the ceiling when they knew the leaking pipes were not fixed. Fortunately we had switched off the water from the mains. But how can they replace the ceiling while there's still possibilities of water leaks. Another issue is the took off the window blinds when hey painted and never to it back in. We still have a window without blinds because they took the blinds off and threw them somewhere. Shouldn't the ceiling people wait for plumbers to confirm and finalise leaks?

2. The plumbers were the worst. They came in and went to the bathroom. They switched water on and worked in the bathroom while water was leaking. They changed something in the geyser but didn't care about the leak which caused the ceiling to be damaged. Once they were done they were done replacing some vacuum breaker they said they were done. They had fixed the issue. But they never looked at the place where water was leaking. What did they fix because the issue was a leaking pipe but they focussed on something else while water continued to damage things.

But they were told that there was still a leak at the passage which is were the issue was and this time the leak was from a newly installed ceiling. They said they can't access the pipes due to a wall on the roof structure. After a while they went into the roof to get to the roof and find the leaning pipes. All this time water was leaking into the new ceiling. They then said the insurance doesn't cover the pipe for whatever reason no one knows. They said they could fix the pipe issue for R650 as it is not covered by insurance.

As I write this we don't have water supply at the home. We have to get buckets and ask for water. All they could've done was to switch off water from geyser and at least let us have water. These plumbers came in and fixed no problem and left us stuck with a problem. The ceiling that was installed yesterday is still damaged to water which the plumbers and ceiling people couldn't prevent. Can you send a plumber to stop the water from the geyser and allow us to have water around the house while this issue I being resolved?