No feedback on the simplest of queries

How difficult is it to get feedback from Standard Bank? I have now sent numerous emails requesting information, including threats of going public, and yet SB has no interest in assisting in my queries. I have 2 very simple queries that I just cannot get any responses on since beginning of January. My call was finally forwarded to the HomeLoans department, and yet again it has been 3 weeks since I heard a word from them.<br> <br> I cannot understand how a major bank who advertises all over the place cannot answer a simple query sent to their customer service departments. Don't even mention their phone lines, those seem unattended at any time of day. The only way it seems issues are resolved here is by placing a public complaint.<br> <br> Can I have someone from Standard Bank assist me as I am becoming more and more frustrated with the service from this bank.