No feedback on payment holiday

I requested a payment holiday on my Standard Bank loan late April as my company has been working reduced hours since March 2022. Since then I haven't heard back from the consultant whether the request was approved or not. Debit orders are still going off on the little pay I have been receiving. I requested from Nedbank to skip one month of my bond payment as it was impossible for me to honour my obligation. It took Nedbank 2 hours to approve this request. Standard Bank on the other hand just ignores me. I have been lucky enough to work 2 weeks full time but the company is still on short time and this could go on for at least another month. No assistance is coming from SB as long as their debit order is fulfilled they have very little care. As soon as I am back on my feet I will pay the loan off and close my SB account. It is very obvious this bank doesn't care about their customers.