No Feedback on my U-count complaint

<br> On the day Riaan opened my standard bank elite plus cheque account he confirmed as I asked that I will be registered for u count rewards, and can expect the card in 3 to 6 weeks. <br> <br> After a month of not receiving the card I inquired as to my u count balance and was informed I am Not registered. Thus I missed out on a whole month of u count rewards : (<br> <br> Since then I registered myself online a week ago, but Riaan did promise feedback on the u count rewards standard bank owes me. <br> <br> However I am not getting Any feedback on this : (