aR
ashley R
1 reviews | Active since Mar 2016
19 Oct 2020, 21:17
no feedback on my request/query
I have started engaging standard bank from the 3rd of october 2020 requesting them to remove the holds on my credit cards.I was retrenched in 2019 and i claimed from my credit life insurance and it was approved and they have put a block on my cards since i am still unemployed.I have submitted proof to the bank that i am still unemployed but i have registered a company and i have since been awarded a contract by a corporate.I have send them all the papers as they requested for them to unblock my cards.I have never received feedback up to date.I get different answers every time i sent emails or call the call centre.i can be contacted at ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Oct 2020, 01:16Hello Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Standard Bank's reply20 Oct 2020, 01:16
Official
Hello Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Best regards,
aR
ashley R's updateReviewer Update
21 Oct 2020, 07:34Good morning
Thank you for your response.What is your turnaround time.Who can i contact to make a follow up?Is going for a month already.This is unacceptable.I have send a complain to the complaint centre and no acknowledgement of my email .
Thank you for your response.What is your turnaround time.Who can i contact to make a follow up?Is going for a month already.This is unacceptable.I have send a complain to the complaint centre and no acknowledgement of my email .
aR
ashley R's update21 Oct 2020, 07:34
Reviewer Update
Good morning
Thank you for your response.What is your turnaround time.Who can i contact to make a follow up?Is going for a month already.This is unacceptable.I have send a complain to the complaint centre and no acknowledgement of my email .
Thank you for your response.What is your turnaround time.Who can i contact to make a follow up?Is going for a month already.This is unacceptable.I have send a complain to the complaint centre and no acknowledgement of my email .
Standard Bank's replyOfficial
28 Oct 2020, 14:22Dear ashley
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply28 Oct 2020, 14:22
Official
Dear ashley
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,