No Feedback on Insurance Claims

I opened a claim on my Home Owners Insurance on 2015/11/17 for damage caused to my house from a hail storm. After struggling numerous times with getting service providers to come out and do an assessment there is just silence. <br> <br> There is absolutely no communication from the bank or the service providers. Every time it rains my roof gets worse!! I have wooden floors and carpets which are soaked from this damage. Does my whole roof need to collapse before I get any attention?<br> <br> Can someone please get back to me about this claim? This is unacceptable. Next thing I'll be told they are not going to do anything about it, because this has been my experience with Standard Bank to be honest. <br> <br> Plus the service providers are probably conveniently closing on the 15th December.<br> <br> What a joy!