TG
Tanya G
1 reviews | Active since Sept 2012
03 Mar 2015, 11:05
No feedback on insurance claim
We had a break-in on 5 January this year.<br> <br> After a month long struggle with the contractors to fix our damaged security gate, we finally had enough and asked the bank's assessor to please investigate the matter and reimburse us directly, as the contractors are not getting anywhere with our gate.<br> <br> It's another two weeks and numerous calls later, and we still do not have any feedback.<br> <br> Could someone PLEASE attend to this ASAP.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
04 Mar 2015, 11:22Hello TanyaG07,
Thank you for your e-mail and for bringing the matter to our attention.
A dedicated specialist in the Complaint Resolution Centre has been notified of your email.
If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.
If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly.
Please do not respond to this automated reply.
Kind regards
The Complaints Resolution Centre
***
Thank you for your e-mail and for bringing the matter to our attention.
A dedicated specialist in the Complaint Resolution Centre has been notified of your email.
If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.
If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly.
Please do not respond to this automated reply.
Kind regards
The Complaints Resolution Centre
***
Standard Bank's reply04 Mar 2015, 11:22
Official
Hello TanyaG07,
Thank you for your e-mail and for bringing the matter to our attention.
A dedicated specialist in the Complaint Resolution Centre has been notified of your email.
If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.
If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly.
Please do not respond to this automated reply.
Kind regards
The Complaints Resolution Centre
***
Thank you for your e-mail and for bringing the matter to our attention.
A dedicated specialist in the Complaint Resolution Centre has been notified of your email.
If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.
If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly.
Please do not respond to this automated reply.
Kind regards
The Complaints Resolution Centre
***