No feedback on home loan application

I app**** for extension of existing home loan which currently has zero balance (paid up). The call centre agent logged a call to have my house revalued (as this had to be done before they could process my application) and was given a turnaround time of 26 March 2015. The turnaround time came and passed without any feedback being given to me. I called the call centre (***option 6) daily the only thing I was given was sorry excuses no reason was given for the delay. When I asked to call the department responsible for revaluations directly, I was told I cannot call them i have to call the call centre - which could not provide answers to my questions.<br> <br> The service at Standard Bank home loan is dismal, I m really disappointed that they treat their customers this way.<br>