No feedback on ***** investigation

A ***** case was opened on the 24 December and the 27 December relating to a hijacking, abduction and armed *******, due to Standard Banks inefficiency the victim has to not only deal with the trauma of the event but also the uncer*****y of their money ever being recovered.

Having followed up with Standard Bank after 2 weeks of no contact it was clearly apparent that nothing had been done, we were only then informed that we would need to submit statements and obtain a copy of the police report, why was this not requested when the case was opened? At the time I was told to wait for an investigator to contact us. The requested information was submitted a week ago and receipt confirmed yet we have still not received any feedback.

Can Standard Bank please supply feedback so we can if necessary take further steps to recover the ****** money. After 15 years of banking with Standard bank this is not the service I have become accustomed to, should the above not be resolved I will gladly move both my personal and business accounts to another bank.