JD
Jolize D

1 reviews | Active since Jan 2018

29 Dec 2022, 11:00

No feedback on ***** case

On 24th October I phoned Standard Bank with ***** that happened the same day on my credit card, on which I didn't have ANY funds available. Up to now, I have heared nothing from them. It's been 8 weeks now. I have called numerous times but nobody can help, there's no one to talk to about the case, just someone to escalate it once again. I need to know the outcome so that I can know if my money ( I don't have) will be safe with them in future.

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Replies (2)
Standard Bank
Standard Bank's reply29 Dec 2022, 11:08
Official
Good Day Jolize 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply30 Dec 2022, 11:26
Official
Dear Jolize

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. 

If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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