No feedback on ***** case!

I called ***** division to block my card on the 23rd feb 2018 that was done then app**** for a new card. I went to collect my card at menlyn branch on the 9th March 18, I noticed on my statements that there were some transactions going through for Tollgates that I don’t know of, I then called ***** division given case no: ********** , I was told that feedback available after 6 working days, till today! The transactions are happening on the new card number shocking enough! I was told that the transactions started in February but only processed in March! How the hell is that possible??? Again transactions happed on 16 , 24 , 27 March! I spoke to someone useless investigator on the 19th march name Brownwen who told me that I will be refunded and they will call me the next day! Nothing happened! Bcz I’m a loyal client i had to close this account and open another 1 but my account is on a minus bcz of the ********** so it means I can’t close it! I’m really using my faith in standard bank!