NO FEEDBACK ON EMAILS SENT

I was under debt review for 3 months and cancelled them in June. I was retrenched in July and requested some info from STDBANK and to date I had no reply to any of my 4 / 5 emails sent to STDBANK'S various departments. All I am asking for is if I have an insurance plan to cover me in the event of retrenchment for my credit card? And 2ndly, what banking details should I use in order to pay you monthly? Do I use the same credit card details as with other companies the banking details changed due to the debt review process. All emails I get is that Auto Response, but I have no one that actually replies to my emails nor phone me. I want this credit card out of my life. I have tried to phone STDBANK and been sent from dept to dept and no one actually wants to assist me, so I am not wasting more money to call you. If STDBANK can not even respond to their clients emails, how do they expect their clients to pay them monthly. I am in arrears all because of your own *********** people working there that can not reply to a simple email request. If your people can not reply and do not know what to do, employ people like me, sitting without a job, wanting to actually work and provide much better customer service. It's such a disgrace for a client to nag for customer service. So disgusted and would really recommend NO ONE to ever use STDBANK.