YJ
YOLANDI J
1 reviews | Active since Nov 2021
07 Jul 2022, 10:27
NO FEEDBACK ON DECEASED ESTATE
Good day
I have been struggling to get feedback from Darrion Malan on a deceased estate that is being administered by Standard Trust Limited for almost a year now. He does not respond to e-mails and his phone is never answered.
This is unacceptable to get no feedback on matters pertaining to finances.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jul 2022, 10:54Good Morning Yolandi
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2022, 10:54
Official
Good Morning Yolandi
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
YJ
YOLANDI J's updateReviewer Update
10 Aug 2022, 08:32Good day
As per our initial review of the bad service received from Standard Bank Trust on which we received feedback within a few days, we have 2 more deceased estate files on which no feedback is received from either the estate controller or e-mail addresses '***' and '***'. It is unacceptable that we must rely on social media platforms to receive feedback from Standard Bank Trust. Please review your customer service turnaround time and give feedback to clients desperately requesting same.
As per our initial review of the bad service received from Standard Bank Trust on which we received feedback within a few days, we have 2 more deceased estate files on which no feedback is received from either the estate controller or e-mail addresses '***' and '***'. It is unacceptable that we must rely on social media platforms to receive feedback from Standard Bank Trust. Please review your customer service turnaround time and give feedback to clients desperately requesting same.
YJ
YOLANDI J's update10 Aug 2022, 08:32
Reviewer Update
Good day
As per our initial review of the bad service received from Standard Bank Trust on which we received feedback within a few days, we have 2 more deceased estate files on which no feedback is received from either the estate controller or e-mail addresses '***' and '***'. It is unacceptable that we must rely on social media platforms to receive feedback from Standard Bank Trust. Please review your customer service turnaround time and give feedback to clients desperately requesting same.
As per our initial review of the bad service received from Standard Bank Trust on which we received feedback within a few days, we have 2 more deceased estate files on which no feedback is received from either the estate controller or e-mail addresses '***' and '***'. It is unacceptable that we must rely on social media platforms to receive feedback from Standard Bank Trust. Please review your customer service turnaround time and give feedback to clients desperately requesting same.
Standard Bank's replyOfficial
10 Aug 2022, 09:41Hi Yolandi
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply10 Aug 2022, 09:41
Official
Hi Yolandi
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***