No feedback on an enquiry

I opened businesses account sometime in July with a deposit of R500.00 that I was told I can use immediately after opening the account,I tried to do so by firstly swiping the card the cash withdrawal and later airtime purchase but it declined and the bank advised me that I cannot use the account as there was outstanding NCR certificate so the account was stopped,but surprisingly I was paying the monthly services fees even thought I couldn't use the account another surprise was the internal transfer of R140.00 to another account without my authority.when I went to submit the certificate I asked for a pin reset as well the they realise the cheque card was faulty the tvt couldn't read the chip.they ordered a new one and said I won't be charged a fee for that and also they promised to lodge an investigation about the transfer this was on the 7/12/15 I went to Preller square branch on the 09/12/15 only to be told they complaint was only loaded on the same day the 9th as opposed to the 7th..the inquiries lady went on and promised me to call me on the 11th/12/15 and guess what?I'm still waiting...