No feedback on account opening process.

Hello Peter....

On the 09th January I went to a Standard Bank branch in Rustenburg situated at Pick'n Pay Centre in the CBD. I wanted to open a Notice account and had brought my smart card and a december bank statement from FNB (which had my physical address) as KYC. The consultant lady said that she required a 3 month bank statement to use as proof of residence. I do not understand the reasoning behind that as I was not applying for credit. I then went and requested a 1 month statement from Ackermans and she gladly accepted that. As the account opening process continued she got stuck and said that there was an error (something something lodged) that showed on her system and that she required to log a call for further assistance. She promised to get back to me once the glitch was resolved. It's been a week now, I am still waiting.