No feedback, not calling back

Good day<br> <br> After my last complaint I finally received my card 2 month's later. Then I discover i was never registered for U-count rewards even though a promotion was running in the monrh that I opened my account. If you opened a cheque account you get 2500 rewards. I was never registered for u count therefor missed out on the promo points. I called u count last week the lady Elouise were going to call me that same day Monday never did. I phoned Thursday told me the call was escalated and that she has set a reminder to call me Friday. No call yet. Why is it so painful to open an account with Standard Bank?