NO FEEDBACK & NO STATEMENTS RECEIVED

I have send the complaint on your website as well & also emailed customer relations but no response. So I FICA'd my account months back so I can close my loan account, which means you have my new address now - but I have not received any statements of my accounts & I would really like to clear my credit card and my vehicle finance, but I have no idea what the balances are.That's the 1st problem - NOT RECEIVING MY STATEMENTS, 2nd problem, now someone phone me about the vehicle insurance you offer - I accept it but I'm in a hurry cause I actually have a job - so I ask for him to email me the policy so I can 1st check it, I have NOT received anything - only a SMS stating I must take my vehicle for an inspection otherwise my policy will be cancelled. So here's the problem - what type of inspection?? I emailed SBIBservices about it but NO feedback. So now you took my money for the 1st month but I have not received anything from you like the policy & feedback about the inspection!!! So someone must phone me please I'm done with this company. I just need the balances of my accounts, I'm going to close it and change banks as well, also I'm going to cancel the insurance as well. PATHETIC!!!