No feedback, No service

I app**** online on 6 October for a Credit Card. Sandy phoned me on 8 October saying that I qualify for a credit card of R50 000, I just have to reply on the link they will email me, and send all the relevant documentation as requested. I immediately app**** via the email link, attaching 3 months payslips and my ID. On 15 October Sandy phoned me again, with the same story, I told her I already app**** for the loan - I am awaiting feedback. Since then, there has been NO feedback from Standard Bank. I've phoned, mailed - got a reply from Nadia Buys on 25 November saying they will revert back shortly. I've messaged Standard Bank daily on facebook, enquiring about the application - every day it's the same message, they will get back to me, somebody will phone me etc. On 26 November I got a debicheck on my Capitec account from Standard Bank, implying that the loan has been approved? On 30 November I got a message that the card has been delivered to my assigned branch - still no feedback on approval, the amount applicable - nothing. Yesterday I went to the Centurion Lifestyle branch, hoping that that would be the branch the card would be delivered to, I waited for nearly 2 hours to be helped, just to be told there is not a card for me, they don't know about my application. Can someone from Standard Bank PLEASE phone me to clarify this - its been more than a month!!