1 reviews | Active since Dec 2015
NO FEEDBACK, NO RESPONSE
App**** on the app for a personal loan on 8 September 2026, today exactly a week ago. I tried uploading documents required on the app but could not upload all. I then sent all document to DFCescalations via email, (payslips and bank statements). Still on the 8th I then read I need to send the documents to Digitalfulfullment via email which I also did, all documents 3 months payslips and 3 months bank statements. On 10 September 2026 I made a phone call whereby I was told that they are busy with the finalisation of the loan and it should be completed and paid out by Friday 11 September 2026. On 11 September 2026 I received a mail from Innocent Tshotlhang requesting 3 months bank statements to finalise the transactions - which I immediately sent to her. Yesterday 14 September 2026 I phoned again and was informed that they will get someone to contact me. I also sent another mail to Innocent. Till now, no response, no sms, no email - absolutely nothing!
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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