No feedback - No response

About a month or more ago I went to Standard bank Hazyview branch to find out two things. First is that according to the bank my credit card account has been closed by them. But it still shows up on my internet banking AND there is still a credit balance in it. My question was why, and how do I get my money.<br> Secondly I need to move my bond at ABSA to Standard bank. They told me it could be done, but they will have to find out how. They would come back to me on both this matters. I am still waiting. If I phone head office or any other departments I am told to go to the branch for help. The branch cant help apparently.<br> <br> What to do now? Go to FNB?