no feedback, no repsonse, no resolution

My incident happened on the 10 April 2015, I received an email from Standard Bank on the 14 April 2015 to give them time for investigation and resolution, Its the 22 April 2015. and no one has contacted me with any feedback. how messed up is this. They cant even keep to they turn around time.<br> <br> Really Standard Bank has the most ****piest service i have ever received with a bank. Time to change my account. <br> <br> Please read what was emailed to me on the 14 April 2015.<br> <br> We would like to confirm that your service request *** for Collections Set-off App****, is now open. Please allow until 20.04.2015, for investigation and resolution.<br> If you have any further questions about this service request, please call us on ***.<br> <br> Regards,<br> Standard Bank <br>