JS
Je-anne Schiebe
1 reviews | Active since Jul 2020
10 Jul 2020, 19:16
No feedback, no money payed out
I took out a personal term loan, 4 days ago. I was told it will be payed out in 0-24 hours, today is day 5. I have emailed and called numerous times. No response to emails and when I call they say they will get back to me, well they don’t. I’m highly annoyed, I have been a standard bank client for over 20 years.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Jul 2020, 03:09 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Jul 2020, 03:09
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
JS
Je-anne Schiebe's updateReviewer Update
13 Jul 2020, 14:10I have still not received any feedback from standard bank. And the loan is still not reflecting in my account. It is day 6 today!! This is absolutely ridiculous! Feels like I’m dealing with a fly by night loan company, not a reputable ban****
JS
Je-anne Schiebe's update13 Jul 2020, 14:10
Reviewer Update
I have still not received any feedback from standard bank. And the loan is still not reflecting in my account. It is day 6 today!! This is absolutely ridiculous! Feels like I’m dealing with a fly by night loan company, not a reputable ban****
Standard Bank's replyOfficial
17 Jul 2020, 15:27Dear Je-anne Schiebe
Thank you for your comments.
Please be informed this matter is resolved.
Kind regards Complaint Resolution Centre
********** **********
Thank you for your comments.
Please be informed this matter is resolved.
Kind regards Complaint Resolution Centre
********** **********
Standard Bank's reply17 Jul 2020, 15:27
Official
Dear Je-anne Schiebe
Thank you for your comments.
Please be informed this matter is resolved.
Kind regards Complaint Resolution Centre
********** **********
Thank you for your comments.
Please be informed this matter is resolved.
Kind regards Complaint Resolution Centre
********** **********