No feedback … no care in the world

I app**** for a cellphone contract through the arbitration team. Was requested to send so many documents which I did … today 3 weeks and counting I still don’t have feedback or know the outcome of the application. After numerous calls, email follow ups I still have not received feedback after my arbitration application. Please note this documents were sent over 3 weeks ago. I have escalated this application below All I wanted to know was the outcome even if it is declined. I shouldn’t be chasing Standard Bank for feedback. A negative response or outcome still deserve decent feedback.