NO FEEDBACK?????? NO ASSISTANCE????????

WHEN AM I GOING TO GET A CALL BACK??? I emailed you guys , I called you more than 7 times regarding the further lending options on my home loan (did half of an application and was promised a call back ***. I also requested for fixed percentage rate when my home loan was approved 6 months with and still no feedback????????? This is really really bad service. I WANT ASSISTANCE, I HAVE BEEN PATIENT ENOUGH????? ID ***, my number is ***