No feedback instead a new service request on top of another

<p>I sent a query on the 7th of July 2016 to the costumer service email address regarding an online purchase refund. I was received a response from Adelaide Phasha on the same day advising that I will receive feedback 2 months later on the 09/09/16. </p> <p> </p> <p>I received no feedback as promised by customer services, I then sent a follow-up email on 12/09/16. I have not heard from them, all I am getting is an SMS with a service request number. I am not even sure if this number is related to this query or something else because there isn't much detail on the SMS. Shocking service to say the least!!!</p>