NO FEEDBACK IN 3 MONTHS

Standard bank I am appalled by your service, I sent documents on the 1st of April 2015 through one of your branches (via fax) to investigate a case of impersonation and after numerous attempts to get feedback i was told the docs that I sent were not visible enough so I had to courier them. I had them couriered on the 26th May 2015 and the consultant assured me he will call me if he didn't receive themby Monday (1st June). Monday passed and I didn't receive a call and I assumed all was in order.... Ever since I have been calling to get feedback without any success, either am being directed to the wrong division or the call is hung up. 3 months down the line and the one time where I am directed to the right division no one knows what happened to the couriered documents and the investigation hasn't even begun. 5 months passed and I am still in the same spot as i was on the 1st of April,basically square one.Is it this the service you give to potential clients???