MP
Moses P

1 reviews | Active since May 2011

24 Mar 2016, 11:08

No feedback given

1<br> I have a query with regards to one of the cheques I have issued on my account, I then decided to visit my branch to request a help. On the 16th of March 2016 went into my home branch to lodge a query I was then referred to their call centre number ***, I was not pleased with that however I had to call the number because I am the one who seek help, <br> 2<br> On the number given I spoke to the consultant by the name of Lebu Dube and she also provided me with the reference number: ***, that was in the after just after three , Lebo promised to call me after she had followed up with the cipc what went wrong with my deposit, and call me back before the end on the business day, nestles to say she went home without upholding to her words and never gave me the feedback, seeing it was in the afternoon I took it she would call me back the next day but she never did<br> 3<br> Entrusted bank with your financials, but show now interest in your business, would u ever give more to such bank, think twice before you think.

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Replies (1)
Standard Bank
Standard Bank's reply29 Mar 2016, 08:45
Official
Hello Phali,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,