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I am disappointed with the service that I got from the said branch, two weeks ago I complained about the service I got from the branch I was assured that my problem will be sorted, it took the bank only hours to found out my accounts were not up to date from other institutions of which most were only due for the month. I was advised to pay only two accounts of which I did and send the proof of payment to the consultant then after a day she calls me again to tell me that she made a mistake the is another one that I still need to pay of which again I did all in all I spent almost 9k so that I can get help from the bank. I send everything early Monday morning now is Wednesday I even went to the branch to ask how far is my application only to be told that there is no response from head office but earlier it took the bank only hours to get my report and let me pay 9k only to be told I am still waiting for the response and I will phone you after getting the response. Can anyone from the BANK take my problem seriously and help me I need service if the bank can not accommodate me please let me get a response as well. Hope STANDARD BANK will help me as this second time I am complaining.