MK
Marianne K
1 reviews | Active since Mar 2022
31 Mar 2022, 11:41
No feedback from the ********** activities on my account at Standard Bank
Good day. I have been waiting for feedback on what transpired on my account. claim number *** and ***. ID number: ***. I held on for 2 hours to speak to someone and the call cut. Why must I wait so long to get my money back due to the ********** activities on my account? I have bills to pay and I cannot go another day in waiting for my money!
Helpful (0)
Replies (4)0
Replies (4)MK
Marianne K's updateReviewer Update
31 Mar 2022, 11:53Mail that was sent with no reply either:
"Good day
"Good day
Re my email dd 29th March I have had no reply regarding my claim when I was de*****ed of R12500, R5000 off my cheque acc and R4920 off my credit card!!
I was a staff member for many years and went on early retirement in 2015.
Phoned ***** Dept this morning and waited nearly 2 hours to be assisted to no avail! All my airtime was used and am very disappointed with your service!!
Had a very bad experience at Irene Mall Atm trying to draw money when I was de*****ed!
Please investigate this matter urgently as there must be cameras at all Autobanks and can see the guilty parties!!
Am waiting to be reimbursed and hope for your immediate assistance in this matter!!
MK
Marianne K's update31 Mar 2022, 11:53
Reviewer Update
Mail that was sent with no reply either:
"Good day
"Good day
Re my email dd 29th March I have had no reply regarding my claim when I was de*****ed of R12500, R5000 off my cheque acc and R4920 off my credit card!!
I was a staff member for many years and went on early retirement in 2015.
Phoned ***** Dept this morning and waited nearly 2 hours to be assisted to no avail! All my airtime was used and am very disappointed with your service!!
Had a very bad experience at Irene Mall Atm trying to draw money when I was de*****ed!
Please investigate this matter urgently as there must be cameras at all Autobanks and can see the guilty parties!!
Am waiting to be reimbursed and hope for your immediate assistance in this matter!!
MK
Marianne K's updateReviewer Update
01 Apr 2022, 13:29STILL WAITING FOR FEEDBACK FROM STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MK
Marianne K's update01 Apr 2022, 13:29
Reviewer Update
STILL WAITING FOR FEEDBACK FROM STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MK
Marianne K's updateReviewer Update
01 Apr 2022, 13:32STILL WAITING FOR FEEDBACK FROM STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MK
Marianne K's update01 Apr 2022, 13:32
Reviewer Update
STILL WAITING FOR FEEDBACK FROM STANDARD BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HOLDING FOR OVER 2 HOURS JUST TO SPEAK TO SOMEONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Standard Bank's replyOfficial
12 Apr 2022, 11:36 Good day Marianne
Thank you for bringing your concerns to our attention.
I have tried to contact you at 11:03 am but your phone went unanswered.
I have escalated your ***** matter to your ***** department.
Kind Regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***
Standard Bank's reply12 Apr 2022, 11:36
Official
Good day Marianne
Thank you for bringing your concerns to our attention.
I have tried to contact you at 11:03 am but your phone went unanswered.
I have escalated your ***** matter to your ***** department.
Kind Regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***