NO FEEDBACK FROM STANDARD BANK Complaints Resolution Centre

---------- Forwarded message --------- From: Itumeleng Pheko <***> Date: Thu, Oct 29, 2020 at 11:37 AM Subject: Re: Hello Peter complaint: *** To: Mhlanga, Mfanafuthi M <***>

just to add on that I was told if I am not happy they will close the file and I need to engage another attorney Wow On Thu, Oct 29, 2020 at 11:06 AM Itumeleng Pheko <***> wrote: Hi Mfanafuthi M still waiting for feedback ? I am not getting any joy from the Denoon and they actually was to change more because of their incompetence and lack of service this unacceptable and unprofessional On Tue, Oct 27, 2020 at 7:18 AM Itumeleng Pheko <***> wrote: Hi Mfanafuthi I am still waiting for feedback from std bank On Tue, 20 Oct 2020 at 13:43, Itumeleng Pheko <***> wrote: Hi Mfanafuthi M I haven't had any feedback from std bank On Thu, Oct 15, 2020 at 4:00 PM Mhlanga, Mfanafuthi M <***> wrote: Good day Jacob, I trust this email finds you well. We refer to your complaint logged on Hello Peter concerning your Home loan substitution on the 12 October 2020. Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved. It is not our intention to cause any undue frustration and inconvenience to our valued clients. We appreciate your support and loyalty. Regards, Mfanafuthi MhlangaComplaints Resolution Centre| Tel: ***Email:*** | Website:www.standardbank.co.za |Standard Bank / South Africa / A member of Standard Bank Group Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.