No feedback from Standard bank as promised

Good day<br> <br> I would like to report the bad service I received from the Standard bank Car insurance call centre [Email Removed] <br> <br> I logged my Car insurance claim/ police report with the Standard bank call centre on the 1st of June 2015, I received an automated response that a consultant will call me and its the 4th of June 2015, time 16h25 and I have not received a call and I am driving the car as is, which is unacceptable as I pay my monthly premium consistently.<br> <br> This level of service is not what I expected from Standard Bank.<br> <br> I am disappointed to say the least.<br> <br> Regards<br> Ashley Thomas <br> <br>