No feedback from standard bank

I recently app**** for debt relief on my car loan due to being on maternity leave. I will not receive any salary from my employer during my maternity leave period. I did apply for UIF but as everybody knows you dont receive that payments on time. All documents was send through to standard bank to apply. After a week I received an email from a person working for standard bank to please contact them or just respond to the email. I responded immediately that I dont have any airtime ,so please contact me on my cellphone. Its more than a week now and still no one phone or emailed me back. I have tried to phone the number that the person asked me to phone and it is unavailable. My debt order for my car is due the 29th ,there will be no money in my account and this will reflect bad on my name due to no response from standard bank.