NO FEEDBACK FROM STANDARD BANK

We are trying to obtain information regarding the deceased's bank accounts. The branch can not help us and they said we should contact the Deceased department in JHB - they emailed us and said we should contact a certain person and gave the contact number - which did not exist when we tried phoning it. We then phoned the complaints department and they said that we should email our request to them. We did that on 27 January 2016 and still nothing has happened. We are very disgusted with Standard Bank's service especially when trying to obtain information regarding a person that passed away - there must be a quicker service !!! Can the branch where the person had his accounts not get all the documents for us then we do not have to send emails to 5 different places for each of the type of accounts that the deceased had?<br> <br>