No feedback from ***** department

Good day,

We are having a terrible experience with std bank transactional ***** department. A lady purshased an item from me and paid into my brother bank account. The item took slightly long to be delivered. Fearing of being ****med, she contacted her bank who in their turned contacted std bank.

In the meantime I reached out to her to offer a refund which was done. Then later we réalisés that we were unable to transact. She confirmed that she feared of being ****med and opened a ***** case. She imediately contacted her bank who sent a immediate case cancelation request to standard bank.

We went to the bank, the consultant contacted the investigator of the case who asked him to send a message to transactional *****. Since we never got a feedback. Her bank is insisting that they got no reply from stb Bank and in the meantime the account is still blocked and the brother is unable to transact.

Such issues must be adressed with the utmost care and any feedback positive or negative must be known. That what make the big difference between your bank and fnb.