MP
Marelize P

1 reviews | Active since Nov 2011

20 May 2015, 05:20

No feedback for queries

I have implemented a debit order with Standard bank from last month to let R300 a month go off my bank account. The lady informed me that it will not go off in the first month and I should do a transfer and only after that the debit order will go off. On the 25th I did a transfer to Standard bank only to find out the 26th that they also took a debit order of R1216.16. I did not consent to them taking it. When I phoned they were full of promises to refund and still nothing has happened everytime I phone there's a new excuse. First they ***** your money then they wont give it back.

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Replies (1)
Standard Bank
Standard Bank's reply20 May 2015, 12:51
Official
Hello Joppie,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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