No feedback

I have been with Standard Bank many years and never had any problems. They advertise that you can do applications for loans and almost anything through the app. All so you do not have to go into the branch especially during the pandemic. So I did a limit increase on my RCP loan through the app which was approved and I received a sms that the loan was approved and the proceeds have been paid into my account. This was the 21st of Oct 2020. Seven emails, three calls and four facebook messages later and I still got no feedback from Standard Bank. This is really unacceptable.