No feedback despite reporting *****.

On 3 April 2023 I received an sms regarding a transaction on my credit card. I immediately contacted Standard Bank Credit Card Division because I did not make the purchase. I didn't receive any feedback about the transaction and on 13 April 2023 I contacted the card division again. The consultant said he escalated the matter and that I will have feedback within 24 hours. Today is the 26th of April 2023 and I still don't have ANY feedback. The transaction went off from my credit card despite me reporting it immediately. If there is another unauthorised transaction I am going to the Ombudsman immediately. This is unacceptable.