NO FEEDBACK AT ALL REGARDING LOAN APPLICATION

App**** for a term loan 07.10 with a call back option. Monday no call back received. App**** online with internet banking but on Tuesday I went into the branch to tell them that I app**** online ref nr *** but I bank with FNB but do have a standard bank account into which my pension is paid in every month. She then helped me and I signed a lot of papers and uploaded all my docs said 2 to 3 days. I email the escalation department but no one ever comes back to you and do not receive any form of update on my loan application so now I do not what is going on will it be approved or not and what if they need something then the whole process starts from scratch and if you phone they are so *********** just tell you to wait no feedback at all regarding the status of your loan application. Internet Banking just say application in process email Digitalfulfillmentcentre but they also do not email you back. I need to know if it will be approved or not today so that I can ask another bank for help please.