NO FEEDBACK AT ALL

Hi,<br> A year ago a consultant approached me when doing a deposit by taking out a fixed contract saving I then ask the consultant if they can call me and explained more because i was standing in a que for long and was interested in order to save but never heard anything after that only saw the debit go off every month. I called almost everyday but no one can assist me. Called in and the agent advise that they will link it to my cheque account in order to view the status of the account nothing still. Call again speak to another consultant who advise that they cannot link the account to my cheque account but will call me back in order to explain what sort of account it is STILL NOTHING. Can a manager contact me to give me more information i even ask for a letter to confirm that the account exist STILL WAITING FOR THAT LETTER!!!